Top 5 Microsoft Managed Service Provider in Vietnam (Current Ranking)

Are you struggling to keep up with Microsoft’s constant updates while managing your core business? Are you spending too much on IT services while struggling to find skilled Microsoft-certified professionals? Many CxOs and IT leaders find themselves caught between maximizing their Microsoft investments and maintaining operational efficiency. This guide reveals everything you need to know about Microsoft Managed Service Provider, particularly introducing the potential partnership opportunities from the rising tech market, Vietnam. 

Today, you’ll discover the full range of services available (from Microsoft 365 to Azure), learn how to choose the right partner, and the advantages of Vietnamese providers, compared to traditional markets like India or the Philippines. 

By the end, you’ll have a clear roadmap for making informed decisions about outsourcing your Microsoft infrastructure management.

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What services can a Microsoft Managed Service Provider offer?

Enterprises are increasingly shifting from in-house management to Managed Service Providers (MSPs), seeking specialized expertise and cost optimization for increasingly complex IT landscapes.

But what exactly are they looking for? And do you think you are fully aware of what Microsoft MSPs can provide?

Let’s explore the comprehensive list of services you can request from these vendors.

Cloud Infrastructure Management – Azure

As one of the most popular cloud computing platforms, Azure infrastructure management is a core service offering from Microsoft-managed service providers.

Microsoft Azure MSP partners handle end-to-end lifecycle management, including performance tuning, hybrid cloud integration, and real-time dashboards that provide visibility into infrastructure performance metrics and cost optimization opportunities.

Microsoft 365 and Productivity Services

Another popular Microsoft product is M365, and managed service vendors can assist with everything from deployment and migration to ongoing support with SLA commitments ranging from 4-hour to 24-hour response times (depending on service tiers).

These managed M365 services include user provisioning, license management, SharePoint administration, and Teams configuration through fixed monthly pricing or usage-based models that align with budget planning requirements.

At the moment, manufacturing companies leverage these to maintain productivity across global operations, while financial services organizations use compliance monitoring to meet regulatory requirements without straining internal IT resources.

Security and Compliance Solutions

Microsoft managed security services help enterprises defend against sophisticated threats through comprehensive identity management, automated threat detection, and compliance frameworks.

These services include Microsoft Key Management Service implementation, multi-factor authentication deployment, and continuous security monitoring with detailed reporting and performance metrics.

Also, providers can help you follow Azure policies and governance controls that integrate with existing on-premises systems, or maintain compliance with regional standards like GDPR and HIPAA.

This significantly reduces the burden of security management complexity.

Application Modernization

Microsoft managed service providers transform legacy systems into cloud-native solutions optimized for Azure environments. This includes re-architecting monolithic applications into microservices, containerizing workloads (packaging applications for flexible deployment), and implementing DevOps practices for faster deployment cycles.

Cost optimization

Leading MSPs also deliver cost optimization through detailed usage analytics, identification of underutilized resources, and Azure spending controls using flexible pricing models.

This addresses CFO concerns about cloud efficiency while preventing costly deployment mistakes.

What are the advantages of outsourcing IT services to Vietnam?

Cost-Effective Solutions with Qualified Expertise

Generally, outsourcing to Vietnamese service providers delivers 30-50% cost savings compared to markets like the US, Eastern Europe, Singapore, or Australia, while being fairly competitive with India or the Philippines, traditional markets.

These savings extend beyond salaries to office space, equipment, and infrastructure.

But the compensation for such low cost is close to none when it comes to quality. They strictly maintain ISO 27001 and SOC 2 compliance standards, with proven success metrics, including 99.9% uptime guarantees and 40% faster deployment timelines. However, there are still potential hidden costs like project management overhead or initial setup investments.

Access to Skilled Microsoft-Certified Professionals

Vietnam’s talent pool includes over 500,000 software developers and 55,000-60,000 annual IT graduates. Many hold Microsoft certifications, making them ideal for Microsoft-managed services implementation.

Such tech expertise has been well-known worldwide. Major tech companies like Microsoft itself, and many others, including IBM and Amazon, validate this through their growing investments and partnerships.

Yet, the most concerning problem that many companies still worry about is the labor force’s communication capability. It was true… a few years ago.

However, in 2025, with a score of 500 out of 800, Vietnam is ranked within the ‘moderate proficiency’ level group by the EF English Proficiency Index (EPI). When it comes to the IT-related field separately, Vietnamese teams have strong English proficiency, averaging 6.5+ IELTS scores, ensuring seamless collaboration.

Government Support and Infrastructure Investment

The Government of Vietnam has approved the National Digital Transformation Program through 2025 with a vision to 2030, supporting ICT market growth through infrastructure investments (i.e., electricity grid and subsidy,…), educational programs, and regulatory frameworks. 

The country offers tax incentives, preferential credit terms, and land rental exemptions for IT companies. These policies create stability for Microsoft 365 managed service provider operations.

Additionally, 100% foreign ownership rights provide security for international partnerships. That partly explains why Microsoft, alongside other international majors, is entering Vietnam with planned investments worth billions of USD.

All of these create confidence in Vietnam’s technical ecosystem and create the infrastructure foundation necessary for complex enterprise deployments.

How do I choose a Microsoft Managed Service Provider?

Evaluate Microsoft Partnership Levels and Certification Credentials

Choosing the right Microsoft managed service provider starts with verifying their Microsoft partnership status and certifications. Expert MSP designation requires providers to maintain 99.5% uptime and complete 1,000+ hours of customer engagements annually.

Red flags to avoid: Providers claiming certifications without verification links or those unable to show current partnership dashboard screenshots.

Assess Security Frameworks and Compliance Standards

Security capabilities directly impact your organization’s risk profile when working with Microsoft-managed security services providers. Verify industry-specific compliance like SOX for financial services, HIPAA for healthcare, or GDPR for European operations. Additionally, confirm they hold ISO 27001 and SOC 2 Type II certifications.

Request documentation of their security incident response procedures within 24-48 hours. However, avoid providers who cannot demonstrate compliance audit results or incident response case studies.

Review Service Level Agreements and Performance Guarantees

Service Level Agreements define your partnership’s operational foundation with any Microsoft 365 managed service provider. Industry-standard SLAs typically guarantee 99.9% uptime, 15-minute response times for critical issues, and 4-hour resolution targets.

Avoid providers offering 100% uptime guarantees or instant response times – these are unrealistic promises.

Analyze Scalability Capabilities for Future Business Growth

Your chosen Microsoft managed service provider must accommodate your organization’s growth trajectory without service degradation. Ask specific questions: “How do you handle 300% traffic spikes during peak seasons?” Furthermore, request examples of clients they’ve scaled from 100 to 1,000+ users.

Typical onboarding takes 2-6 weeks for managed Microsoft 365 services, depending on complexity. However, be wary of providers promising instant migrations.

Examine Local Presence and Support Infrastructure

Local support infrastructure determines incident resolution speed and operational effectiveness for Microsoft-managed services. Verify they maintain 24/7 support with native language speakers in your time zone.

Cost considerations: Local support typically costs 20-30% more than offshore alternatives but reduces resolution times by 60%. Moreover, evaluate their pricing models – per-user, consumption-based, or flat-rate structures each suits different organizational needs.

Contract Framework and Exit Strategy Planning

Finally, effective partnerships with Vietnamese Microsoft managed service providers should have clear contracts addressing data sovereignty, intellectual property rights, and service level agreements with typical implementation schedules spanning 8-12 weeks.

Furthermore, contracts must include compliance with Microsoft’s licensing policies and specify service transition timelines to address vendor dependency risks that could disrupt your digital transformation initiatives.

Your organization should check if the contract incorporates termination clauses, dispute resolution mechanisms, and detailed exit strategies, including data migration procedures and knowledge transfer requirements, to protect your interests during long-term engagements.

Top 5 Microsoft Managed Service Providers in Vietnam

VTI

VTI stands as one of the leading Microsoft managed service providers in Vietnam, with offices in Japan, Vietnam, Korea, Singapore, Thailand, and Malaysia.

With a team of 1,500+ AI-empowered professionals leveraging proprietary tools like V-Copilot, an AI assistant utilizing advanced LLMs for software development automation, and AuraOps, an AIOps system enabling 30% cost reduction and proactive operations management, VTI provides one-stop solutions encompassing consulting, custom application development, and ongoing support.

Certified to CMMI Maturity Level 3, ISO/IEC 27001, and ITIL® 4 Foundation standards, VTI ensures enterprise-grade service quality and security.

The company can deliver comprehensive digital transformation solutions, from M365 to Azure managed service. Especially VTI excels in developing and maintaining Power Apps, automating workflows with Power Automate, and seamlessly integrating with CRM and ERP systems, driving measurable efficiency gains for enterprises seeking intelligent, low-code digital solutions.

FPT Software

FPT Software leverages global delivery centers across 30 countries, providing Microsoft 365 managed service provider services with 5,000+ successful implementations since 2003. They maintain Microsoft’s highest Gold competency levels, including Azure Expert MSP and Advanced Analytics specializations.

Large-scale implementations represent their core strength with average project values exceeding $500,000. Nevertheless, premium pricing typically runs 20-30% above local competitors.

CMC

CMC delivers comprehensive Microsoft managed security services from its Ho Chi Minh City headquarters, serving 150+ government and banking clients. They hold ISO 27001 and SOC 2 certifications with specialized teams for financial services compliance. Recent projects include Vietnam’s largest bank migration, completing 40% faster than industry standards.

Moreover, CMC maintains partnerships with local regulatory bodies, ensuring smooth project execution. Their security framework addresses Vietnam’s Data Protection Decree 13/2023 requirements.

HPT

HPT excels in cloud migration services with 24/7 support capabilities from their Hanoi and Da Nang offices, serving 500+ SME clients. Their Microsoft Azure managed service provider expertise delivers cost-effective solutions averaging $2,000-5,000 monthly for mid-size businesses. They achieved Microsoft Partner of the Year Vietnam 2024 for SME Solutions.

However, their limited Fortune 500 experience constrains large enterprise suitability. Regional expansion targets Thailand and Malaysia markets by 2025.

Logicalis

Logicalis brings international expertise through the Ho Chi Minh City office with Microsoft Advanced Specializations in six technology domains. Their multi-cloud approach delivered 200+ successful hybrid implementations across Asia-Pacific with 99.9% SLA compliance. They hold Microsoft’s Security, Analytics, and Modern Work specialization badges verified in 2024.

Furthermore, their enterprise focus serves organizations requiring advanced security and compliance capabilities. Global support networks ensure consistent delivery across multiple time zones.

Final words

Outsourcing Microsoft managed services to Vietnam offers a compelling combination of cost savings, skilled talent, and strategic timezone advantages that can transform your IT operations. With potential savings of up to 60% and access to over 500,000 qualified software developers, Vietnamese MSPs provide enterprise-grade solutions without compromising quality. The key to success lies in thorough evaluation using the frameworks outlined above – from assessing Microsoft partnership levels to understanding compliance requirements and pricing models. Whether you’re a growing SME or a Fortune 500 enterprise, the right Vietnamese MSP can deliver the scalability, security, and support your organization needs. Take time to evaluate your specific requirements against the criteria we’ve discussed, and remember that the cheapest option isn’t always the best value. Your choice of MSP partner will directly impact your digital transformation success and long-term operational efficiency.