Managed Service

Does your core IT team spend 70% of its time just keeping your business applications running? Undoubtedly, keeping your app alive is crucial, yet spending such an amount of effort just for that, instead of spending more time on growth-driving activities, is not sensible. Not to mention, in countries like Singapore, where tech talent costs...

In our previous guide, we covered what Application Managed Service (AMS) is, its core benefits, and who benefits the most from it. If you’ve determined to insert it into your IT strategy, your next critical decision is selecting the right AMS provider. This is the choice that will significantly impact your application performance, operational costs,...

Studies show that 70% of IT transformation initiatives fail due to poor process maturity. If your organization struggles with unpredictable project outcomes, budget overruns, or inconsistent quality delivery, you’re not alone. The Capability Maturity Model (CMM) provides a proven roadmap for transforming chaotic operations into predictable, high-performing systems.  This guide will walk you through the...

Studies show that organizations with structured IT service management reduce operational costs by 15-25% while cutting downtime by up to 80%. Yet many enterprises still operate with reactive, break-fix approaches that drain resources and frustrate users.  This comprehensive guide explores IT Service Management (ITSM) definition, proven frameworks, and practical implementation strategies that drive measurable improvements...

Nowadays, the use of managed services is considered an excellent management solution for businesses. This is because with managed service providers, businesses can address both personnel shortage and cost-related issues. However, do businesses truly understand this service? What exactly is managed service? What are its benefits? Does this service have the potential to the extent...