retail loyalty

Did you know that acquiring a new customer can be anywhere from 5 to 25 times more expensive than retaining an existing one? In today’s competitive market, turning a one-time buyer into a lifelong fan isn’t just nice – it’s essential. However, traditional punch cards and basic discount coupons no longer suffice in our digital-first...

Numbers can tell a compelling story. Acquiring a new customer costs 5 to 7 times more than retaining an existing one, making retail loyalty a far more cost-effective and profitable strategy. Moreover, loyal customers spend on average 67% more than new customers, emphasizing the financial impact of fostering long-term relationships over short-term sales. Customer retention...