Glossary

Definition: What is “Event Intelligence Solutions”? This term refers to an advanced system that collects, analyzes, and interprets data from various IT events to deliver actionable insights. Unlike traditional event logging tools, these solutions correlate information from multiple sources, identify meaningful patterns, and prioritize critical incidents automatically. The core components include comprehensive data collection from...

MTTR Definition Mean Time to Repair (MTTR) represents a critical performance indicator that measures the average duration required to diagnose, repair, and restore a failed system or component to full operational status. The metric encompasses multiple interpretations depending on organizational context—Mean Time to Recovery, Mean Time to Resolve, or Mean Time to Restore—with variations reflecting...

Definition Machine Learning Operations, commonly referred to as MLOps, talks about a set of practices and tools designed to bridge the critical gap between machine learning development and production operations. This discipline combines essential aspects of machine learning, data engineering, software engineering, and IT operations to create streamlined workflows for deploying and maintaining ML models...

Definition Site Reliability Engineering (SRE) represents a fundamental shift in how organisations approach operational challenges by applying software engineering principles to infrastructure and system reliability. Rather than treating operations as a separate maintenance function, SRE transforms operational problems into engineering challenges that can be solved systematically through code, automation, and measurement. This discipline combines the technical...

Definition DataOps, short for data operations, represents a modern data management practice that applies software development principles throughout the entire data lifecycle. This methodology combines agile methodologies, automation, and enhanced collaboration across data professionals to dramatically improve the speed, quality, and business value of data-related activities. Rather than treating data management as an isolated function,...

PDPA meaning The PDPA, Personal Data Protection Act, encompasses a comprehensive legal framework designed to regulate the collection, processing, and disclosure of personal data across jurisdictions. Understanding PDPA meaning is becoming increasingly important as organizations navigate increasingly complex data privacy landscapes. The Personal Data Protection Act represents a foundational approach to safeguarding individual privacy rights...

Definition Next-best-action engines (NBA) refer to sophisticated decision-making systems that enable organizations to determine the optimal course of action for individual customers in real-time scenarios. These intelligent platforms analyze comprehensive customer datasets, including historical interactions, behavioral patterns, and preference indicators, to generate actionable recommendations that enhance engagement outcomes and drive conversion rates. The fundamental purpose...

What is GDPR compliance? GDPR, General Data Protection Regulation, represents one of the most significant regulatory frameworks governing data protection in the modern digital landscape. It is a comprehensive legal framework that governs how organizations collect, process, and store personal data belonging to European Union residents. This regulation establishes fundamental principles ensuring that data processing...

What is OPEX? OPEX, or operational expenditure, represents the recurring costs that businesses incur to maintain their daily operations. These expenses encompass a broad spectrum of activities essential for ongoing business functions, including employee salaries, office rent, utilities, marketing campaigns, and office supplies. Unlike capital expenditures (CAPEX), which involve substantial one-time investments in long-term assets...

What is APPI? The Act on the Protection of Personal Information (APPI) represents Japan’s comprehensive framework for regulating how organizations collect, use, and manage personal data of individuals. This foundational legislation serves dual purposes: protecting individual privacy rights while enabling organizations to harness personal data for legitimate business and social advancement. APPI defines personal information...