Glossary

What is OPEX? OPEX, or operational expenditure, represents the recurring costs that businesses incur to maintain their daily operations. These expenses encompass a broad spectrum of activities essential for ongoing business functions, including employee salaries, office rent, utilities, marketing campaigns, and office supplies. Unlike capital expenditures (CAPEX), which involve substantial one-time investments in long-term assets...

What is APPI? The Act on the Protection of Personal Information (APPI) represents Japan’s comprehensive framework for regulating how organizations collect, use, and manage personal data of individuals. This foundational legislation serves dual purposes: protecting individual privacy rights while enabling organizations to harness personal data for legitimate business and social advancement. APPI defines personal information...

What is a Ticketing System? A ticketing system represents a comprehensive software solution designed to record, track, and manage service requests and issues within organizational environments. When users encounter technical difficulties or require assistance—ranging from password resets to complex software malfunctions—they submit a ticket that functions as a structured digital request form containing all pertinent...

What is an OLA? An Operational Level Agreement (OLA) represents a formalized internal agreement that governs how different departments or teams within an organization collaborate to deliver IT services effectively. This, in practice, differs fundamentally from external service contracts, as it focuses on internal coordination rather than customer-facing commitments. Unlike Service Level Agreements (SLAs), which...