Glossary

What is a Runbook? A runbook is a standardized set of step-by-step procedures for executing repetitive IT tasks, such as troubleshooting incidents or routine maintenance. Unlike regular documentation, which describes systems statically, runbooks provide actionable, sequential instructions for dynamic operations. Basic components include an overview, prerequisites, detailed steps, troubleshooting guides, monitoring alerts, and disaster recovery...

What is FTE stand for? FTE, abbreviation for Full-Time Equivalent, is a unit that measures workforce capacity by converting employee hours into equivalent full-time positions. This standardization helps businesses compare different work arrangements on an equal basis. For example, if a company defines full-time work as 40 hours per week, FTE shows how many such...

What is Change Management? Change management is a structured approach to managing organizational transitions. It focuses on people, processes, and technology to ensure effective adaptation from the current state to a desired future state. This discipline has become increasingly important as businesses face rapid technological shifts and market pressures. Core principles include preparing employees through...

What is RCA? Root Cause Analysis (RCA) is a structured, evidence-based process for identifying the underlying cause of a problem, enabling the implementation of lasting corrective actions rather than merely treating symptoms. What is RCA in the practice of IT Operations? It’s a methodology that moves teams from reactive firefighting to systematic prevention by tracing...

What is Knowledge Management System? A knowledge management system (KMS) is a technology platform that captures, organizes, stores, and shares organizational knowledge to enhance productivity and decision-making. Unlike simple document storage that merely holds files, a KMS creates an intelligent ecosystem where information becomes actionable knowledge through structured processes and advanced search capabilities. At its...

Definition: What is “Event Intelligence Solutions”? This term refers to an advanced system that collects, analyzes, and interprets data from various IT events to deliver actionable insights. Unlike traditional event logging tools, these solutions correlate information from multiple sources, identify meaningful patterns, and prioritize critical incidents automatically. The core components include comprehensive data collection from...

MTTR Definition Mean Time to Repair (MTTR) represents a critical performance indicator that measures the average duration required to diagnose, repair, and restore a failed system or component to full operational status. The metric encompasses multiple interpretations depending on organizational context—Mean Time to Recovery, Mean Time to Resolve, or Mean Time to Restore—with variations reflecting...

Definition Machine Learning Operations, commonly referred to as MLOps, talks about a set of practices and tools designed to bridge the critical gap between machine learning development and production operations. This discipline combines essential aspects of machine learning, data engineering, software engineering, and IT operations to create streamlined workflows for deploying and maintaining ML models...

Definition Site Reliability Engineering (SRE) represents a fundamental shift in how organisations approach operational challenges by applying software engineering principles to infrastructure and system reliability. Rather than treating operations as a separate maintenance function, SRE transforms operational problems into engineering challenges that can be solved systematically through code, automation, and measurement. This discipline combines the technical...

Definition DataOps, short for data operations, represents a modern data management practice that applies software development principles throughout the entire data lifecycle. This methodology combines agile methodologies, automation, and enhanced collaboration across data professionals to dramatically improve the speed, quality, and business value of data-related activities. Rather than treating data management as an isolated function,...