Managed Service

Explore how VTI’s collaboration with a leading Japanese computing devices supplier transformed their IT operation, ensuring seamless system maintenance, robust security measures, and exceptional customer satisfaction. A need for operational support from an industry leader Our customer is a Japanese company renowned for supplying computing devices, both for cloud and on-premise environments. Since its establishment...

This case study delves into VTI’s exceptional provision of comprehensive AWS support to more than 70 customer companies leveraging a diverse range of AWS services. With a support level equivalent to that of AWS Technical Support, VTI has implemented robust tools to efficiently manage end-user requests, track statuses, and uphold a stringent SLA of under...