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Managed Service
Foundational Managed Services
Security Management 
- Identity & Access Management
- Security Assessment
- Vulnerability Management
- Compliance Management
- Key Management (PAM/Access)
- Encryption Service
- Penetration Testing
- Cloud Infrastructure Audit
Monitoring & Reporting
- Proactive Monitoring
- Metrics Monitoring
- Logs Management & Analytics
- Security Monitoring
- Cost Monitoring
- Reporting & Dashboard Views
- Asset Tracking
- Alert/Alarm
- Infra, Service, App Performance
- Infra, Service, App Security
Service Desk
- Infrastructure Provisioning
- Instance Management
- OS Image/Patch Management
- Container Management
- Storage Management
- Capacity Management
- Performance Management
- Network Management
- Infra Backup & Restore Management
- Disaster Recovery
Infrastructure Management
- Application Operations Support
- Release & Deployment Management
- Database Management
- Middleware Management
- Batch Job Management
- Application Development
- App Performance Management
- Corrective Maintenance
- Data Patching
- Backup & Restore Management
- Business Continuity
Application Management
- Service Helpdesk & Call Center
- Event & Health Monitor
- Incident/Request Fulfillment
- Desktop SW Installation Support
- User Account Administration
- Network Printer Support
- Customer's Storage Management
- Customer's Email Management
- Triages & Remote Remediation
- Operational Reporting
Add – on Managed Services
Cloudification
- Cloud Adoption
- Cloud Strategy
- Cloud Governance
- Cloud Platform
- Cloud Automation
Cost Optimization
- Consolidated Billing
- Cost Management & Allocation
- Enhanced Optimization
Compliance
- Integrated Controls Framework
- ISO 27001
- GDPR
DevOps & Automation
- Release Management
- Continuous Integration
- Continuous Deployment
- Robotics Process Automation
Working Model
LEVEL 1 Help Desk Support
- 24×7 Remote Call Center
- L1 Incident Management
- Operational Reporting
- Communication
- Problem Management
- Escalation to L2
LEVEL 2 Functional Support
- Infrastructure & Application Support
- Cyber Security Support
- Root Cause Analysis
- Problem Management
- Service Request
- Knowledge Management
LEVEL 3 Technical Support
- Bug Fixing
- Testing
- Development Enhancement
Technology expertise
Platforms
AWS, Azure, GCP, Naver Cloud, VMware, OpenShift, K8s, …
Mobility
iOS, Android
Database
Oracle, MSSQL, Mongo, MySQL,…
OS
Windows, Linux, MAC
Product
Odoo, SAP, Adobe
Programming
.Net, Java, PHP, Python, GoLang, C/C++,…
Speed up productivity with automation tools
One-stop solution with full support
Managed services across industries
ECommerce
Empower eCommerce stores with unified support services for infrastructure and applications.
Manufacturing
Streamline project management and logistics, optimize manufacturing processes with managed support.
Healthcare
Reduce the threat of data breaches, optimize patient care, streamline administrative processes and remain HIPAA compliant.
Retail
Enhance security, efficiency, customer service with 24/7 support and monitoring.
Finance
Prevent cyberattacks and downtime, ensure the financial institutions’ smooth functioning, and improve efficiency.
Transportation
Maintain data security, stabilize and streamline operations with our solutions.
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