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On November 20th, at the International Digital Week 2024 (IDW 2024), organized by Vietnam’s Ministry of Information and Communications, VTI’s CEO delivered a keynote on “How to Train & Upskill AI Workforce in Digital Businesses.” focused on strategies and practices for transforming the workforce to thrive in the era of advanced technology.
Artificial Intelligence (AI) and Generative AI are redefining how businesses operate, innovate, and grow. From streamlining business operations to driving customer engagement, these technologies have become critical tools for maintaining a competitive edge in every industry. However, unlocking this technology’s full potential requires more than just technology—it demands an AI-ready workforce equipped with the right skills training and mindset.
On Day 2 of IDW 2024, the “Conference on Digital Workforce Development” convened global leaders, policymakers, and innovators to explore strategies for empowering the digital workforce and advancing AI adoption.
VTI & AI as Strategic Move: Leveraging AI-Adoption in Digital Business
Focusing on the strategic importance of Artificial Intelligence and Generative AI, Mr. Khoi highlighted their transformative impact on businesses worldwide. He shared insights into VTI’s approach to workforce development, emphasizing the integration of AI into services, solutions, and operations in his speech on “Building AI-Ready Workforce – How to Train & Upskill in Digital Businesses?”
As a top-tier IT service company, with over 1200 employees worldwide, VTI views AI and Generative AI as core technologies. Notable “Made-by-VTI” solutions like 1- FaceX, 2- ParkingX, 3-ReceiptX, etc., and VCopilot as an AI supporting assistant throughout the full stages of the software development life cycle (sequence diagram generation, code/test case generation, etc.), demonstrate how AI enhances both product offerings and IT service quality.
Mr. Khoi shared at the conference
“Along the journey, AI is one of the 3 core technologies that VTI focuses on. VTI is not only implementing AI to enhance service quality but also to improve business operation efficiency”
AI is updated and trained to boost working efficiency and reduce employees’ time & effort on some daunting, repeating tasks. Internally, VTI equips teams across departments—sales, marketing, and HR—with AI tools, and AI training courses to improve productivity, streamline tasks, and foster innovation, such as using AI “Convert Text-to-speech”, generative AI images, HR Chatbot, etc.
Building AI-Ready Workforce – All about Training, Upskilling & Mindset
At the conference, the CEO of VTI shared actionable insights into workforce AI transformation. Key highlights include:
- Current challenge: The fear of being replaced by Artificial Intelligence. Employees need to keep the mindset that AI is not replacing humans but enhancing work efficiency and assisting expertise.
- A Workflow to IdentifyTraining Needs & Upskilling: To build an effective training course, some basic steps are needed 1- Access needs across teams, 2-Enable hands-on practices, 3- Customize learning path for different expertise, 4- Build an AI-centric culture.
- Continuous learning culture: Create a learning-friendly community, where employees can share the latest news, interesting courses, webinar information related to AI, or discuss new tools, and technology and how they can implement it in work.
- Online training course library: Have your team a list of AI courses to “upgrade” your workforce’s skills
- Leadership by example: Leaders need to be AI-oriented, guide teams through the digital transformation journey, promoting openness to innovation and strategic thinking.
- Ethics in AI & Future-focused vision: Prepare the workforce not just for current tools & trends but for the evolving landscape of AI in digital business. Train employees to understand the ethical considerations, ensuring responsible usage (cyber security, etc.)
The CEO emphasized
“Preparing a workforce for AI adoption isn’t just about technology. Training, Upskilling & Using AI in businesses requires a mindset focused on empowerment, adaptability, and a culture of lifelong learning.
As businesses transition toward AI-powered operations, a well-prepared workforce will play a pivotal role in driving long-term success, boosting business efficiency, driving innovation, and creating value in a digital-first world”
