Glossary

What is a Ticketing System? A ticketing system represents a comprehensive software solution designed to record, track, and manage service requests and issues within organizational environments. When users encounter technical difficulties or require assistance—ranging from password resets to complex software malfunctions—they submit a ticket that functions as a structured digital request form containing all pertinent...

What is an OLA? An Operational Level Agreement (OLA) represents a formalized internal agreement that governs how different departments or teams within an organization collaborate to deliver IT services effectively. This, in practice, differs fundamentally from external service contracts, as it focuses on internal coordination rather than customer-facing commitments. Unlike Service Level Agreements (SLAs), which...

What is Human-in-the-Loop (HITL)? Human-in-the-loop (HITL) represents a collaborative approach where human intelligence actively integrates with automated systems to enhance decision-making processes. This methodology ensures that artificial intelligence and machine learning workflows benefit from continuous human oversight, validation, and strategic input. Rather than replacing human judgment entirely, HITL creates a symbiotic relationship between human expertise...

Foot Traffic meaning Foot traffic represents the movement and volume of pedestrians entering, exiting, or traversing physical business locations, particularly retail establishments and commercial spaces. In retail contexts, this metric quantifies the number of customers who physically visit a store during specific timeframes, whether measured hourly, daily, or monthly. The significance of foot traffic extends...