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Vietnam’s digital economy market is expected to reach approximately $45 billion by 2025, and Vietnam’s retail sector is undergoing a remarkable digital transformation. If you’re a retail manager, business owner, or decision-maker searching for reliable IT solutions for retail industry, you’re in the right place.
IT Solutions for the Retail Industry are the application of information technology and software. They are specifically designed to address the unique challenges and needs of retail businesses.
These solutions are designed to streamline operations, enhance customer experience, boost efficiency, and drive growth across both physical stores and e-commerce platforms. This comprehensive guide explores the key technology trends shaping Vietnam’s retail sector, common IT solutions for the industry, the top five Vietnamese IT companies specializing in retail technology, and a step-by-step framework to help you choose the right technology partner.
Key Technology Trends Shaping the Future of Retail in Vietnam
The Vietnamese retail landscape is experiencing a digital revolution that’s reshaping how customers shop and how businesses operate. For retailers across Asia Pacific, understanding IT solutions for retail industry trends isn’t just beneficial – it’s essential for staying competitive. .
The E-commerce Boom: Beyond the Digital Storefront
Vietnam’s online shopping surge is nothing short of extraordinary. In the first quarter of 2025 alone, the top four e-commerce platforms (Shopee, TikTok Shop, Lazada, and Tiki) generated a staggering $3.91 billion in sales, a 42% jump from the previous year.
But here’s what makes Vietnam unique: Nearly 80% of the population in Vietnam are digital consumers. Most notably, smartphones accounted for 72% of e-commerce transactions in 2024, and this figure is projected to continue rising at an annual rate of 18.5% through 2030. Vietnamese consumers don’t just browse on mobile—they complete entire purchase journeys on their smartphones.
So what does this mean for your business? Your mobile experience isn’t just important – it’s make-or-break. Vietnamese consumers expect comprehensive retail software solutions that include:
- Ultra-fast loading speeds (under 3 seconds)
- Seamless mobile payment integration
- Social commerce capabilities
- Personalized mobile experiences powered by advanced retail solution and technologies
Businesses have been urged to find suitable IT solutions for retail industry adapting all new requirements from customers and catching up with the latest technology trends.
The Rise of Omnichannel: A Unified Commerce Experience
Physical stores are no longer just points of sale; they are now experience hubs, fulfillment centers, and critical brand touchpoints in a unified commerce ecosystem. To thrive, brands must blend in-store and digital shopping seamlessly, ensuring customers move effortlessly between browsing online and making purchases in-store—without a hitch.
73% of shoppers now use multiple channels during their purchase journey. A customer might discover your product on TikTok, research it on your website, visit your physical store to touch and feel it, then complete the purchase on your mobile app.
Technology is a key driver of this retail transformation. IT solutions for retail industry like mobile checkout, RFID-powered inventory tracking, AI-driven customer insights, AI-powered chat assistants are especially required for retailers to provide customers with a seamless commerce experience.
AI and Data-Driven Decision Making: Power of Predictive Analytics
In Vietnam’s competitive retail environment, successful businesses are those that harness data effectively. Vietnam’s Ministry of Information and Communications highlights AI, Big Data, Cloud Computing, and IoT as national digital priorities. These technologies will be widely adopted to boost productivity, enhance customer experience, and support predictive analytics across industries. Retail is a key focus area for this transformation due to increasing consumer demands and operational complexity.
Additionally, Statista forecasts that Vietnam’s AI market will reach over USD 1.3 billion by 2026, highlighting its growing role in shaping business decisions, particularly in retail, logistics, and e-commerce. This creates significant opportunities for IT solutions for retail industry powered by real-time data and predictive insights.
The Power of Loyalty: Building Lasting Relationships
According to McKinsey, loyalty programs that integrate personalization and digital engagement can boost customer spend by 20–25% and increase retention by over 30%. In Vietnam’s crowded retail market, customer retention is crucial. Modern loyalty programs go far beyond simple point collection – they’re becoming sophisticated engagement platforms.
VinID, one of Vietnam’s largest loyalty programs, uses AI to analyze customer behavior and offer personalized rewards. Instead of generic discounts, customers receive tailored offers based on their shopping patterns, location, and preferences.
The winning formula of IT solutions for retail industry lies in combining gamification elements — such as challenges, badges, and rewards — with personalized offers based on purchase history, seamless integration across all touchpoints, and real-time reward redemption, which together help build stronger, longer-lasting customer relationships.
Why It’s Time To Find your IT solutions for Retail Industry?
Vietnam’s retail future belongs to those willing to embrace digital transformation wholeheartedly. From mobile optimization and omnichannel integration to AI-powered personalization and smart loyalty, technology is not just enhancing the retail experience—it’s redefining it. Comprehensive IT solutions for retail industry that support end-to-end service must be adopted by retailers now if they want to meet the expectations of today’s hyper-digital Vietnamese consumers.
What are common IT solutions for Retail Industry?
Software Solutions
Point-of-Sale (POS) Systems: The modern cash register, POS systems are the central hub for processing sales transactions. Advanced POS systems also offer inventory tracking, sales reporting, and customer data management.
Customer Relationship Management (CRM): CRM software helps retailers manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships, assist in customer retention, and drive sales growth.
Enterprise Resource Planning (ERP): ERP systems integrate various business processes, such as inventory and order management, accounting, and supply chain, into a single, cohesive system. This provides a holistic view of the business and facilitates data-driven decision-making.
Inventory Management Software: This software tracks stock levels in real-time, manages reordering, and provides insights into product performance. It’s crucial for preventing stockouts and overstock situations.
E-commerce Platforms: These platforms provide the foundation for online stores, enabling retailers to sell their products over the internet. They handle everything from website creation and product listings to payment processing and order fulfillment.
Cybersecurity Solutions: With the rise of digital transactions and data collection, protecting sensitive customer and business information is paramount. Cybersecurity solutions include firewalls, anti-malware software, and data encryption to safeguard against cyber threats.
Artificial Intelligence (AI): AI is being used in retail for everything from personalized product recommendations and chatbots for customer service to demand forecasting and price optimization.
Mobile Applications: Custom-branded mobile apps allow retailers to engage with customers directly, offering personalized experiences, loyalty programs, and a convenient shopping channel.
Hardware Solutions
Self-Service Kiosks: Interactive screens for customers to check prices, order, and pay without staff assistance.
POS Hardware: Devices like scanners, printers, and card readers that support POS systems.
Internet of Things (IoT) Devices: Smart shelves, beacons, and sensors that optimize inventory, marketing, and store layout.
IT Services
Cloud Computing: Cloud services provide retailers with scalable and flexible IT infrastructure for hosting e-commerce platforms, storing data, and running applications without the need for extensive on-premise hardware.
Managed IT Services: Many retailers outsource their IT management to specialized firms that handle everything from network security to technical support, allowing them to focus on their core business.
Profiling the Top IT Companies for Retailers in Vietnam
Choosing the right IT partner can make or break your digital transformation journey. After analyzing dozens of Vietnam IT companies, evaluating their retail expertise, client success stories, and market reputation, here are the top IT service providers that stand out for their retail-focused solutions and proven track records in delivering comprehensive IT solutions for retail industry.
*The companies listed are presented for informational purposes only and do not imply any ranking.
1. VTI – The Full-Stack Service Provider
Recognised as a top 10 Vietnam ICT company by VINASA, VTI Group guarantees first-class IT outsourcing services and solutions. VTI Group is a fast-growing IT services company based in Vietnam with 1500+ members. A standout strength of VTI lies in its expertise in AI, IoT, and cloud technologies.
VTI stands out thanks to its end-to-end service which covers all softwares for seamless customer experience, in-store operations and business operations. Some notable services include: In-store Management, POS System, Unmanned Store, Customer Loyalty, OMO, Digital Signage, Inventory Management, Workshift management.
2. FPT Software
Founded in 1999, FPT Software has grown from a small Vietnamese startup to a global technology powerhouse with over 30,000 employees across 30 countries. FPT Software is a global technology solutions provider, headquartered in Vietnam. The company delivers solutions and services in Smart factories, Digital platforms, RPA, AI, IoT, Cloud, among others.
With proven local and global expertise, FPT is suitable for large and highly-demand retail chains and enterprises looking for comprehensive digital transformation.
3. CMC Global
CMC Global, a key subsidiary of CMC Corporation, is a top outsourcing service provider in Vietnam. Founded in 2017, the company offers IT outsourcing, digital transformation, and technology solutions. With over 2,200 employees and six global branches, CMC Global delivers reliable services.
CMC is trusted by mid to large retailers looking to leverage cloud technology for scalability and operational efficiency, especially those needing robust ERP solutions.
4. SmartOSC
SmartOSC is an award-winning eCommerce agency that focuses on consulting and producing B2B & B2C commerce, omnichannel, and mobile commerce solutions. Expanding to 8 offices in 6 countries, including the USA, Australia, Singapore, Japan, Thailand, and Vietnam.
With proven success across APAC markets, SmartOSC is recognized as a leader in headless commerce and regional e-commerce strategy.
5. Rikkeisoft
Rikkeisoft has built a reputation as a dynamic IT company known for agile development processes and innovative solutions. They specialize in custom software development with a focus on emerging technologies.
With a startup mindset and fast iteration cycles, Rikkeisoft is suitable for retailers looking for a flexible and innovative partner for custom software development and mobile applications, especially those needing unique solutions not available off-the-shelf.
6. TMA Solutions
Established in 1997, TMA Solutions is one of Vietnam’s largest and most enduring software outsourcing companies. With a vast pool of highly skilled engineers, TMA offers a wide range of IT services, including custom software development, quality assurance, system integration, and R&D. They have extensive experience across various industries, including a significant footprint in e-commerce, retail, and distribution.
Since TMA is one of Vietnam’s oldest tech firms, the company can provide retailers with deep R&D capabilities and cross-industry experience at scale.
7. Saigon Technology
Saigon Technology is a leading IT outsourcing company in Vietnam, specializing in delivering high-quality custom software development services with a strong emphasis on Agile methodology. They offer a comprehensive suite of services including web application development, mobile app development, AI development, SaaS solutions, and IT infrastructure support.
Owning an agile methodology with strong UI/UX and SaaS development, Saigon Technology is ideal for retailers looking for scalable web development for e-commerce and other custom software.
8. Savvycom
Savvycom is a Vietnamese IT company that serves as a digital transformation consultant and software solution provider for businesses across various industries. With 15 years of experience partnering with retail enterprises in Europe and APAC, Savvycom specializes in creating comprehensive, trend-driven solutions for both online and offline retail channels.
Savvycom prides itself on punctuality, domain expertise, operational efficiency, and continuous support after launch.
How to Choose the Right IT Partner for Your Retail Business in Vietnam
Selecting the right IT partner is like choosing a business marriage – it requires careful consideration, shared vision, and long-term compatibility. Here’s your complete guide to making the right choice.
Step 1: Define Your Needs and Goals
Before reaching out to any IT company, take the time to clearly define your current technology challenges, business objectives, and budget limitations. Also, outline your timeline and any integration needs with current systems.
For example: “We need to unify in-store and online sales, launch loyalty, and enable real-time inventory tracking within six months.”
Step 2: Research and Shortlist Candidates
Create a shortlist of 3 to 5 companies based on their experience in providing IT solutions for retail industry, their technology expertise, the strength of their client testimonials and case studies. It is also wise to consider their company size and financial stability to ensure they can support you long-term.
Step 3: Evaluate Technical Capabilities
During your initial discussions with potential partners, evaluate how well they understand your business challenges and the technical solutions they propose. Assess whether their systems can integrate with your existing technology and whether their proposed IT solutions for retail industry can scale to match your future growth.
Your chosen partner should offer a complete suite of retail technologies. This includes:
- ERP and inventory management systems
- E-commerce platforms and mobile applications
- POS systems and payment processing
- Analytics and business intelligence tools
- Cybersecurity and data protection measures
Step 4: Request Detailed Proposals
Ask each shortlisted company for a comprehensive proposal that details their IT solutions for retail industry. The proposal should include a detailed project timeline, resource allocation, technology stack recommendations, a complete cost breakdown, and plans for post-implementation support.
Step 5: Check References and Conduct Due Diligence
Reach out to previous clients to learn more about the company’s project delivery quality, communication effectiveness, problem-solving capabilities, and long-term partnership satisfaction.
However, don’t just take their word for it. Request detailed case studies with specific metrics. A reputable partner will proudly share success stories with quantifiable results.
Red flags: Vague testimonials, unwillingness to provide client references, or case studies without specific metrics.
Step 6: Assess Cultural Fit and Communication
Consider whether the partner’s communication style, time zone, and language capabilities suit your team. When selecting a provider of IT solutions for retail industry, you’ll want someone who really gets the Vietnamese market: what drives consumers here, how local laws and taxes work, and what it takes to plug into platforms like MoMo, ZaloPay, and the country’s big e-commerce players.
Besides, a great IT partner needs to speak “retail” too. They should be familiar with everyday retail processes – inventory flow, customer behavior, regulatory hoops in Vietnam – and know how to tackle those challenges head-on.
Step 7: Negotiate Terms and Finalize the Partnership
Finally, ensure that your contract clearly defines the scope of work, includes milestone-based payments, specifies intellectual property rights, lays out support and maintenance terms along with fair termination clauses.
Choose a partner who offers 24/7 technical support, regular system updates and maintenance to help you resolve any issues quickly. Also, make sure your partner supports scalability planning so your technology can grow along with your business.
Conclusion
Vietnam’s retail technology landscape presents tremendous opportunities for businesses ready to embrace digital transformation. Analysts project continued growth in the sector, fueled by rising consumer spending and the rapid expansion of online shopping. By adopting the right IT solutions, retailers can stay ahead of these trends and unlock new revenue streams.
Selecting the right IT partner goes beyond technical capabilities—it’s about choosing a collaborator who understands your vision and can help realize it. Take the time to assess your needs, ask strategic questions, and choose a partner equipped to grow alongside your business.
Ready to transform your retail business? VTI provides your retail business with a full-stack service, from consulting and software development to operation and maintenance of tailored IT solutions for retail industry.
