Breaking Points in Asia’s Retail eCommerceTransformation

Legacy systems and tech debt
Outdated platforms and fragmented architecture reduce operational flexibility. 61% of retail CIOs cite legacy systems as the primary barrier to digital transformation and integration.

Multi-channel complexity
Operating across stores, marketplaces, and apps without unified systems creates misaligned inventory and pricing. 72% of retailers face inconsistencies that impact customer trust and fulfillment speed.
Fragmented customer experience
Disconnected touchpoints, loyalty fragmentation, and non-unified checkout journeys contribute to experience drop-off. 52–87% of shopping carts in Asia are abandoned due to poor digital UX.

Operational cost pressure
Cost-to-serve continues to rise with logistics, labor, and delivery becoming more complex. 68% of retail leaders say operating costs are eroding profitability despite revenue growth.

Lack of regional adaptation
Standardized global platforms struggle to meet local regulations, languages, and customer behaviors. Nearly half of Asian retailers cite localization gaps as a growth barrier.

Scalability limits
Systems that work at 50 stores often break at 500. Without scalable ecommerce software development solutions, digital growth compounds complexity instead of reducing it.