Nowadays, the use of managed services is considered an excellent management solution for businesses. This is because with managed service providers, businesses can address both personnel shortage and cost-related issues.
However, do businesses truly understand about this service? What exactly is managed service? What are its benefits? Does this service have the potential to the extent that businesses need managed service providers? All of these questions will be shared by VTI with readers in the article below.
What is managed service?
Managed Service is a service model in the Information Technology (IT) industry where an organization or company (often referred to as a Managed Service Provider – MSP) manages and maintains the information systems of another company or organization. MSPs typically have deep knowledge of IT technology and management processes, along with experienced professionals to support clients in managing and maintaining their IT systems.
Services include:
- IT Infrastructure Management: Includes managing servers, networks, data storage, and other infrastructure components to ensure stable and efficient operations.
- Information Security: Provides comprehensive information security solutions, including network monitoring, threat detection and prevention, firewall deployment, data encryption, and certificate management.
- Application Management: Supports the deployment and management of enterprise applications such as CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), and custom applications.
- Cloud Computing Services: Provides and manages cloud computing services such as cloud storage, virtual servers, and other services on cloud platforms.
- Device Management: Monitors and manages IT devices such as computers, printers, and network devices to ensure performance and information security.
Why are businesses increasingly interested in managed services?
- Core business focus: International Data Corporation (IDC) predicts that most large enterprises, around 60%, will utilize services from managed service providers for managing infrastructure or applications, showcasing a shift towards concentrating on primary business operations.
- Cost efficiency: Over 70% of businesses in the Asia-Pacific region had incorporated cloud management services into their operational setups, highlighting a trend towards reducing initial investment costs in infrastructure and management personnel.
- Improved service standards: Embracing managed services is also expected to elevate the quality and dependability of a company’s IT systems, leveraging the specialized expertise managed service providers offer.
- Regulatory compliance and security: IDC’s projections of a doubled number of digital transformation projects shortly compared to five years prior prove a growing concern among businesses regarding compliance and data security.
Factors to consider before using managed services
- Company size: Most small and medium-sized businesses can benefit from using managed service providers (MSPs). These companies often pay for various services like antivirus software and data backup on an ad hoc basis. A third-party IT service provider can consolidate all these services, proactively repair everything before it breaks, and reduce downtime.
- Internal capability: The next question is whether you have the internal capability to handle these services or not. If yes, you should also ask whether managing these IT services is taking your team away from strategic IT initiatives, making them more focused.
- MSP offerings: As mentioned earlier, MSPs range from basic IT support to outsourcing the entire IT department. They could be a large national or local company with excellent customer service. It’s important to assess your needs before deciding whether your company should work with a service provider. This will ensure that you make the right decision and help you find the right provider if you choose to work with one.
- Risk management: Your MSP actively monitors and manages your systems, meaning they’re ready to address any issues before they become costly problems for your company.
Why opt for a managed service provider in Vietnam?
- 24/7 Monitoring and Support: MSPs provide continuous monitoring and support services, leading to a reduction in downtime of up to 50%. Through proactive monitoring, potential IT issues are detected early, allowing for swift resolution and minimizing disruptions.
- Skilled Workforce: Vietnam boasts a large pool of skilled IT professionals, with over 250,000 IT graduates annually. Partnering with an MSP in Vietnam gives businesses access to this talent pool without the overhead costs of recruitment and retention, ensuring top-notch technical expertise for IT operations.
- Improved Service Levels: MSPs guarantee service level agreements (SLAs) for performance, uptime, and response times. This SLA adherence leads to up to 80% improvement in IT service delivery and customer satisfaction ratings.
- Enhanced Security: Cybersecurity threats are on the rise globally. MSPs in Vietnam invest in robust security measures, leading to a 60% reduction in security breaches and data loss incidents. They implement industry best practices, encryption technologies, and continuous monitoring to safeguard business data and networks.
Top 5 managed service providers in Vietnam
VTI
Experience seamless and efficient operations with VTI-managed service, offering ITIL-compliant full-managed services. VTI leverages remote monitoring across systems, networks, users, and infrastructure to ensure optimal performance and reliability for your business.
Managed Service
- Foundational Managed Services: Service desk, infrastructure management, application management, security management, monitoring and reporting.
- Add-on Services: Cloudification, cost optimization, compliance, DevOps and automation.
Technology Expertise
- Platforms: AWS, Azure, GCP, Naver Cloud, VMware, OpenShift, K8s, and more.
- Mobility: iOS, Android.
- Database: Oracle, MSSQL, MongoDB, MySQL, and others.
- Operating Systems: Windows, Linux, macOS.
- Products: Odoo, SAP, Adobe, and more.
- Programming Languages: .Net, Java, PHP, Python, GoLang, C/C++, and others.
Certifications
VTI is an AWS Partner, with certified developers associate, and solutions architects professional, ensuring top-notch expertise and service quality for AWS cloud solutions.
One-stop Solution with Full Support
- Call Center, Help Desk, Service Desk: Comprehensive support for your IT needs, ensuring quick resolutions and minimal downtime.
- Cloud/On-premise Infrastructure, Database Applications: Web, Mobile, Desktop App solutions tailored to your business requirements.
- Flexible Hours: Choose from flexible support hours including 24×5, 24×7, 16×7, 16×5, 8×5, 8×7, 4×5, etc., to suit your operational needs.
- Multi-language Support: English, Japanese, Korean, Vietnamese – ensuring effective communication and support across diverse teams.
Industries focus
VTI supports various industries including E-commerce, Retail, Manufacturing, Finance, Healthcare, and Transportation, providing tailored IT solutions to meet specific industry demands and regulations.
FPT Software
FPT Software adopts an outcome-driven approach, offering integrated platform-centric views that facilitate end-to-end managed services throughout the enterprise’s complete IT management stack. The company’s proprietary framework, FAFCO (FPT’s Applied Framework and Cognitive Operations), represents a comprehensive approach to business process, application, and infrastructure management services aimed at empowering organizations to achieve their goals efficiently and effectively.
Managed Services:
- IT service management (ITSM): Service level management and reporting, service request management, incident management, configuration management, etc.
- Service desk & device support service: Fully remote operating & onsite support model, monitoring & auto resolution of PC-related incidents, etc.
- Application management services: End-to-end application managed services covering: Application operation, maintenance, enhancements, development, application testing, customizable SLA, adhering to ITIL, etc.
- Cloud & on-premises infrastructure management services: End-to-end cloud managed services covering public and private cloud L1 monitoring, L2 and L3 services, etc.
- Security management services: Security monitoring, threat hunting, incident management, identity and access management, penetration testing, etc.
- IT spend management service: Cloud cost optimization service, license management, and optimization service, enterprise IT spend analysis tool implementation and operation.
- IT workforce service: ODC (Offshore Delivery Center) service, BOT (Build-Operate-Transfer) service, shared service center establishment service
- Infrastructure managed services (IMS): Monitoring services, system management services, facility management services, IT help desk services, etc.
Viettel IDC
Viettel IDC offers IT server and equipment management services, including servers, routers, firewalls, and more. These services are designed to assist businesses with limited personnel or those seeking to save costs and optimize operational resources on cloud computing infrastructure. With Viettel IDC’s managed service, businesses can ensure the efficient operation and maintenance of their IT infrastructure while focusing on their core activities.
Managed Services:
- Modern management and supervision system: Devices and servers are monitored 24/24 by setting up an automatic process of SMS, color alert, noise to the specialized engineers of Viettel IDC to intervene immediately if there is a problem.
- Update the system periodically: Viettel IDC’s engineering team will check and update patches periodically, update the operating system and new versions of the service software, detect and immediately handle equipment cases.
- Check and handle security holes: Integrate with the tool management system to automatically check for security errors capable of analyzing the security level of the source code used, and analyzing methods when there are signs of attack.
- Support for equipment and server-related issues: In addition to system administration, Viettel IDC will support customers with several related issues.
KMS Technology
KMS Technology’s Managed Services offer a strategic approach to improving software quality and accelerating release cycles. Their agile testing solutions and scalable managed teams are designed to meet the dynamic needs of modern businesses, ensuring optimal performance and efficiency throughout the development and deployment processes.
Managed Services:
- Functional Test Automation: Automation using Katalon’s industry-leading test platform, muli-browser UI-based and API tests, scheduled test run report, script maintenance
- Manual Testing: Muli-browser UI-based and API tests, artifacts including test scenarios, test suites, test runs, and defect observations, test strategy that includes defect validation and tools
CMC Telecom
CMC Telecom’s managed service offers comprehensive information technology services to manage, monitor, and maintain various technological server systems or IT devices such as firewalls. These managed services deliver numerous benefits to businesses, including streamlined operations, cost savings, and optimization of cloud computing infrastructure. Moreover, they contribute to optimizing business effectiveness, enabling managers to focus on product development, manufacturing, and customer networking.
Managed Services:
- Managed Service: Providing operation service, and information technology administration system.
- Professional IT staffing services: Providing highly skilled IT engineer resources.
- System maintenance: Ensuring that IT systems are always maintained stably and operating efficiency is improved.
- Web application development: Providing professional and secure web application development solutions.
- Software application development: Providing enterprise software application development solutions.
- Mobile application development: Covering all major platforms such as iOS, Android, and Hybrid applications…
Conclusion
Through the blog post, VTI has provided readers with a comprehensive overview of managed services, not only listing the top 5 trustworthy managed service providers in Vietnam but also discussing important criteria that businesses need to consider when choosing a partner. We hope readers will find this information useful.
With a prediction a market value of over 500 billion dollars in 2028 for this sector reflects the increasing interest and investment in managed services. So, what stops businesses from using this service and taking advantage of its benefits? Now is the perfect time for businesses to leverage managed services. Contact VTI to see how we can help you.
