Retail & Ecommerce

With labor shortages becoming a critical issue for the retail industry, “unmanned store” is gaining significant attention. Leveraging AI and cashless payment systems, this model enables 24/7 operations and reduces operational costs, and is rapidly becoming the new standard for retail. However, unmanned stores are not simply achieved by automating checkout. In practice, how inventory,...

Basket analysis is a method used to identify products that are frequently purchased together. By analyzing purchase data stored in POS systems and e-commerce purchase history, retailers can understand customer purchasing behavior. This insight can be applied to promoting cross-selling, optimizing store layouts, and improving the accuracy of recommendation engines. This article provides a clear...

RFM analysis is a customer analysis method that evaluates purchasing behavior based on three dimensions: Recency, Frequency, and Monetary. In retail, where large volumes of transaction data are generated daily, segmenting customers using these metrics is a practical first step toward maximizing LTV (lifetime value). This article explains the fundamentals of RFM analysis, how to...

Even when a store has high foot traffic, it does not always lead to higher conversion rates. In many cases, the underlying issue lies in how customers move within the store. Without understanding where customers go, where they stop, and which areas they skip, store improvements tend to rely on intuition. Flow analysis provides a...

In recent years, the convenience store industry has seen a rapid shift toward unmanned operations and self-checkout systems, with major chains such as 7-Eleven and Lawson accelerating adoption. However, this transition has led to a sharp increase in self-checkout shoplifting and sophisticated cash register fraud methods. As a result, convenience store shoplifting prevention measures have...

Retailers losing 5 to 10 percent of total inventory value to expired stock is not a fringe problem – it is a common operational reality for businesses still relying on manual shelf checks and spreadsheets. For CxOs and digital transformation leaders managing multi-outlet networks across Southeast Asia, that figure represents a direct and largely preventable...

Retail is evolving quickly, but not all changes happen at the same pace. From how customers pay to how inventory is managed and how stores operate, the shift toward digital is reshaping every layer of the industry. For many retailers, the challenge is no longer whether to transform, but how to connect these changes into...

With the rise of e-commerce, challenges in last-mile logistics, including high costs and missed deliveries, are pressing retailers. According to Ecommerce News, 5% of online orders fail to be delivered on the first attempt, making last-mile logistics a critical pressure point for retailers. At the same time, shopper behavior is evolving. SAP reports that up to...

Do you struggle with inventory tracking? Are long checkout lines costing you sales? Is your staff scheduling a mess because it’s not integrated with your POS system? If you nodded to any of these, it’s time to rethink your point-of-sale setup. You’re likely not using the best POS system for your business.  This guide delivers...

Have you ever discovered that you’re sitting on a thousand-dollar worth of slow-moving inventory while running out of your best-selling products? A few years ago, this scenario played out daily across businesses due to reliance on outdated spreadsheets and manual tracking methods. However, it is different now. The modern inventory management system offers a solution...